You can return any unopened and unused product within 28 days of receiving your order. To start a return, simply contact us with your order number and we’ll guide you through the process.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used or tampered with.

Changed your mind?
Return postage is your responsibility

Item arrived damaged, faulty or incorrect?
We will cover the return cost or send a replacement at no extra charge.

If your order arrives damaged or there’s an issue with the product, please let us know within 48 hours of delivery.

Once your return is received and inspected, we’ll issue your refund to your original payment method.

Refunds usually appear within 7 working days, depending on your bank or payment provider.

If you’d like to exchange an unopened item, just get in touch and we’ll help you arrange it.
Exchanges follow the same conditions as returns.

If you have any questions about delivery, returns or an issue with your order, please reach out.
We’re here to make sure your experience with Ahadi Botanikah feels easy, warm and well‑looked‑after.

Shipping costs are non‑refundable unless the item was damaged, faulty or incorrect.
We’ll put things right straight away with a replacement or refund — whichever feels best for you.